Lifetime Warranty & Refund Policy

At Spirulux, we want our clients to be satisfied with their purchase.

Additionally, enjoy peace of mind with our convenient Refund option – get in touch with us to explore our refund policy. Your satisfaction is our priority.

Return Period

All purchases made directly through Spirulux are eligible for return or exchange within 60 days from the date of purchase.

Return Shipping

Customers are responsible for returning the products using FedEx or UPS. The cost of return shipping is the responsibility of the customer.
 
After shipping the return, the customer must provide us with:
•The Return Invoice Number
•The Tracking Number
 
This allows us to track the shipment and properly process the return once it arrives.

Condition of Returned Items

All returned items must be sent back according to the return instructions provided by customer service.

Return Authorization

Before sending any product back, the customer must contact our customer service team to request a Return Authorization. Once approved, the customer will receive an Invoice Number for the return.

Shipping

Spirulux wants to give you a pampering and pleasant service experience, starting from the purchase on site up to receiving your package. 

Shipping schedule:

After receiving and approving your order, the package will be sent to you within 3 or 7 business days from the date of placing the order on the website. 

Shipping areas

Orders can be shipped to most areas all over the US & Canada.

Changing shipping method after placing the order:

You can change the shipping method by contacting us within an hour from placing the order during Customer Services:

Email: info@Spirulux.com

Canceling an order on the website

You can cancel an order you placed on the website if the product has not be sent to its destination yet. You can check whether it was sent and perform the cancellation accordingly by email to Customer Services: info@naturehillnv.com

Canceling a transaction by Spirulux

Your order might not be processed if the product you selected will be out of stock after placing the order or if the credit card details and/or your personal details were not registered in the system. In each of the above cases, our Customer Services will contact you.

For information and inquiries about products and supply, you can contact our Customer Services by email: info@Spirulux.com

Promotional Sales

Products purchased under special promotional pricing or limited-time promotions are considered final sale.

REVIEWS

As a 29-year-old woman, I struggle with keeping my skin healthy and firm. It wasn’t until I started using the Facial Peel by Spirulux 3 weeks ago that I started to feel good about my skin again.  

H. Marcel

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