Model S Warranty

Spirulux is proud to offer a warranty on all of our devices. If your product has any manufacturing or workmanship defects, file a warranty claim for your registered device within the valid warranty period, and we will replace your damaged device with a brand new one. The charging cord and cradle for your device are also covered under this warranty, see below for additional details. We want you to feel confident and secure that when you invest in Spirulux Skin products, you are buying the best and most effective product available in today’s market.

Register your device

In order to be eligible for the warranty program you must register your device within 7 days of receiving it.

Warranty only available through authorized retailers

Please note that devices purchased through unauthorized retailers are NOT eligible within the Spirulux warranty program.

What does the warranty not cover?

The warranty does not cover mistreatment or misuse of the product and will not cover instances, such as the Model S lettering and logo rubbing off due to normal wear and tear.

We reserve the right to refuse warranty replacement if such is the case. Please be aware:

Overcharging your device may result in battery malfunction. Make sure to follow the device manual and instructions to ensure that the device is properly charged.
Your device must be stored in a cool dry place away from water and moisture.
Use device on clean skin, not on makeup or skin care, unless you have the Model S with a silicon cap.

If you do not properly care and store for your device, it may invalidate your warranty.

Is the warranty replacement free? Do I have to pay anything?

Per the Model S Warranty, your replacement product is free. We provide a return label via email for you to mail the damaged device back to us. Your only out of pocket expense includes a processing, shipping & handling fee for the brand new Model S device to be mailed back to you. The fee is $75 for all devices. Pricing is for shipments within the U.S. only.